Customer Service

About FMS Productions
Interested in learning more about our company? Learn more about FMS Productions!
Contact Us
Please contact us with any questions, or to place an order by phone. Contact Us!
Free Previews
FREE PREVIEWS are available for evaluation prior to purchase for qualified agencies that intend to purchase should the film meet their program’s needs. The customer’s only obligation for this courtesy service is to return the previews postage paid by a traceable carrier such as UPS within two weeks of receipt. Failure to return previews may subject you to a late charge and/or ultimately obligate you to pay the full purchase price. For your protection when returning previews, be sure to retain the shipping receipt and insure for the full price. If you need additional time to review the films, call us and we will gladly extend your free previewing period.

How do I return a preview?
Return the materials to us at your expense, by the carrier of your choice (UPS, USPS, FedEx, etc.) Customers are responsible for the safe return of all videos as well as for any damage to the merchandise during their care. Please ensure that all items are well packaged for return shipping. FMS Productions 140 B Market St. Georgetown, TX 78628

Placing an Order
By Phone: 800-421-4609, Monday through Friday, 8 am-5 pm Central Time.
By Fax: (512) 863-2231
By Mail: FMS Productions
P.O. Box 2268
Georgetown, TX 78628
On Line:
We accept purchase orders, checks and credit cards.

Ordering On Line:
Here's an Overview of how to place an order with us online.

  1. When you have found the item(s) you are interested in click the "Add to Cart" button.
  2. The Shopping Cart shows you which products you selected, the cost and quantity. If you have a promotion code - from a catalog, proposal or special mailing please enter it here. You can also select the method of shipping (Regular or Overnight). After any changes you make click the "Update Cart" button on the bottom of the page.
  3. Entering Billing and Shipping Information. Required fields are indicated with an asterick (*). Some fields are optional, but we ask that you fill out as much information as you can - this helps us contact you if we have a question. If your shipping address is the same as your billing address, you have the option of checking the box labeled "The shipping address is the same as the billing address." Please note we cannot ship to a PO Box.
  4. Checkout. Please enter your Payment Method and the respective information for that method. If you are paying by Credit Card or Purchase Order click the "Process Credit Card" button or the "Pay by Purchase Order Number" button.
Shipping and Handling
All sale orders are shipped prepaid via United Parcel Service or United States Postal Service with shipping charges added to your invoice. Shipping and handling charges are $17 for the first video and $6 for each additional video. Over 90% of orders are shipped the same day.
Catalog Requests
Contact us by mail, phone, fax or email if you would like to be added or removed from our catalog mail list.

How Do I Get On/Off Your Email List?
On the bottom of each email offer we send there is an Unsubscribe link. You can also contact us by mail, phone, email or fax to remove your email address from our list.

Film Rentals
Most videos listed in our catalog are available for rental. The charge is $50 per video. All rentals will be shipped via UPS and charged directly to you on the initial invoice. Rental films must be returned, prepaid and insured, via UPS or other traceable carrier. Videos must be postmarked for return no later than the first calendar day after the last scheduled screening. Late charges will be incurred at fifty ($50) dollars per week thereafter. Rental fees may be applied within thirty (30) days to the purchase of the same title.
Copyright, Broadcast, and Duplication Rights
All rights to the videos appearing in this catalog are reserved by FMS Productions or the Producers of such videos and are not included in the sale or rental of videocassettes. No preview, rental or purchase of any video may be broadcast, copied, recast, taped, transformed, adapted or duplicated in any manner whatsoever, in whole or in part, without a formal written agreement from FMS. Infraction of these prohibitions is a violation of Section 101 of the U.S. copyright laws and carries an extreme penalty for each infraction. You are buying the rights to show FMS products to a group of “paying customers” at one location at one time. Closed Circuit Broadcasting rights may be purchased. Ask your representative.
FMS Guarantee
To assure you of the quality and content of our videos before you make a buying decision, we offer you the opportunity to preview videos free of charge thereby guaranteeing your complete satisfaction. If you purchase a video prior to viewing and are not completely satisfied, you may return the video within 30 days of purchase and we will issue you a credit for the full purchase price to be applied to the purchase of another title..
Privacy and Security
We are committed to respecting the privacy rights of all visitors to our website. We do not sell, or trade outside the company, personally identifiable information that visitors voluntarily provide to us. This information is used to better understand visitor’s use of the site and to support related transactions made on the site. At all times, you may opt-out of this listing. When you order products or register on the site, we need you to provide your name, e-mail address, mailing address, day phone number and credit card information (when ordering products only). If you wish, we will use the information we collect to provide you with special offers and notification of new services. If you would rather not receive this information, simply click the unsubscribe link on the email you receive. By using our website, you consent to the collection and use of this information by FMS Productions. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.